SHIPPING & RETURNS

SHIPPING POLICY

We make every attempt to ship your order within 24hrs of placing an order with us, when placed on a business day (Monday through Friday-9am to 5pm MST). If you place your order on a weekend, we make every effort to ship your order on the following Monday. Our average delivery time is 3-5 business days after placing an order.  Please be patient and expect slight delays during holidays and special promotions.

Once a package leaves our facility and is in the hands of USPS, we have no control over how long it takes to reach its destination. If tracking has not updated, but shows your package is on the way but with delays, there is nothing we can do but wait on USPS. If it appears that you're package is lost, tracking states delivered but you do not have it, or think it may have been stolen, please send an email to ateazeextracts@outlook.com and we will investigate before gladly sending you a replacement product.

Please keep in mind we may need your assistance in getting in touch with your local USPS and resolving issues so please check your email regularly. Most issues are resolved much quicker by reaching out to your local post office yourself and providing as their carriers are gps tracked/ We have to go through official channels and wait for a response from USPS when we make inquiries. Our average delivery time is 3-5 business days after placing an order.  Feel free to reach out to us if you have any questions or concerns, we will respond promptly. We pride ourselves on customer service and will work to ensure you are completely satisfied with our products and service.

​​RETURN & EXCHANGE POLICY​

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within seven (7) days of shipment and provided such products are returned in their original condition. To return products, you must call 636-734-8297 or email us at ateazeextracts@outlook.com.

 

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. All returns are subject to a twenty-five percent (25%) restocking fee for orders over $500.00.

 

Refunds are processed within approximately seven (7) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Web Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.